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The City University of New York is seeking a Chief Information Officer (CIO) for the New Community College Initiative (NCCI). With the new college scheduled to open in 2012, the Chief Information Officer will play an integral leadership role in developing and implementing technology to enable teaching and learning. The CIO will be responsible for the design, implementation and operation of academic, instructional and administrative technologies that support the goal of preparing community college students for academic success and timely graduation. This work includes implementing instructional, social networking, multimedia and administrative technologies that strengthen the college’s academic programs, e-Portfolios, curricula integration with internships and externships, and evidence-based decision making. The CIO will also oversee the library information commons and learning resources staff and will work with the University’s information services to implement system-wide initiatives, including CUNYfirst (the University’s new PeopleSoft based ERP system for Student Administration, Human Resources & Finance).
The CIO provides leadership and vision for the strategic development and management of computing information systems, network communications, telecommunications, media services, instructional applications, information security systems, and technology infrastructure that will support NCC students, faculty and staff. The CIO recommends, evaluates, develops, and implements support systems for the educational mission, strategic priorities, goals and objectives of the College and University; leads strategic planning for the enhancement of academic, administrative, and instructional systems; and serves as the main liaison to University administrative, academic, and student service forums related to technology.
Working in collaboration with faculty and staff planning the New Community College, the CIO’s work falls into three major areas: strategy and planning; organization and operations; and acquisition and deployment. Key responsibilities will include, but are not limited to the following:
• Oversee management of all information resources to support the academic and administrative programs of the institution within the context of CUNY policies and initiatives.
• Be responsible for core IT in all functional areas: instructional and academic technologies, administrative services (including voice and data), enterprise network to end-user hardware and software systems, application development, and audio visual services.
• Lead strategic and operational planning with faculty and staff for all information services, including instructional, learning support resources, social networking, and administrative technological systems to achieve the college’s mission and goals.
• Build a start-up information services team with a strong user orientation, and manage, train, and develop staff.
• Build a library information commons and learning resources staff with a strong user orientation, and manage, train, and develop staff.
• Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Oversee the functioning of helpdesk, Web-based student service and other technologically intensive and dependent components of the college.
• Direct development and execution of an enterprise-wide IT disaster recovery and business continuity plan.
• Provide support and professional development through a range of tools that allow clients – faculty, staff, students and external partners – to use academic and administrative technologies effectively.
• Develop and manage annual operating and capital budgets.
• Ensure IT system operations adhere to applicable laws and regulations, and University policies.
• Perform related duties as assigned.
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Minimum Qualifications:
• Bachelor’s degree in Computer Science, Management Information Systems, or a related field required.
• Ten (10) years of experience in information technology and/or information services required, with at least seven (7) years of demonstrated managerial experience in an institution of higher education, including the supervision of a complex IT department.
Preferred/Other Qualifications:
• Advanced or terminal degree in an information technology related field.
• Proven information technology leader with a broad range of technology experience and knowledge from infrastructure to digital information, including designing, developing and implementing an integrated computer information system for academic operations in a higher education institution.
• Ability to consult and/or teach undergraduate information technology courses.
• Experience building or overseeing an information commons-like environment, including digital learning resources;
• Knowledge of issues that impact teaching and learning, including familiarity with instructional (course management) online delivery applications.
• Experience in start-up organizations.
• Experience with ERP systems and re-engineering/re-organizing business processes.
• Strong leadership skills including flexibility and consensus-building.
• Managerial experience training and developing staff of varying levels of skill and experience.
• Excellent verbal, writing and interpersonal communication skills.
• Ability to work effectively, collaboratively, and cooperatively with diverse students, faculty, staff and constituents.
• Strong organizational skills with the ability to establish plans, manage a large workload and multiple assignments with conflicting priorities and meet strict deadlines in a fast-paced office.
• Ability to take initiative, use sound judgment to make decisions and exercise discretion and tact.
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