Thursday, March 25, 2010

Effective Reference Encounters Workshop, April 7 at METRO

On Wednesday, April 7th, METRO invites you to attend a valuable workshop, Effective Reference Encounters: Update on Achieving Service Excellence in Face-to-Face and Virtual Environments from 10:00 am to 1:00 pm.

As many of us know, the reference desk can be a very stressful place to work. Conflicting user requests, budgetary constraints, and multiple demands on our time all make providing user-centered service a difficult task. In this three-hour workshop, Instructor Marie Radford will offer strategies and tips for handling these situations and more as she explains how to make reference encounters truly effective both in face-to-face and virtual environments.

Registration Fees: $60 members; $45 myMETRO; $80 non-members
To register, please visit or contact Laura Forshay at, 212-228-2320 ex. 10.

This workshop will take place at METRO: 57 East 11th Street, 4th Floor, New York, NY 10003